Shipping policy


Shipping Policy

Last updated: May 18, 2025

Thank you for shopping at TrueGifted. We are committed to delivering your order quickly and safely. Please read the details below to understand how we handle shipping and delivery.

📦 Processing & Handling Time

  • Orders placed before 5:00 PM (ET) on business days (Monday–Friday) are processed the same day.

  • Orders placed after 5:00 PM, on weekends, or on holidays will be processed on the next business day.

  • Standard handling time is 24 hours, excluding weekends and holidays.

  • Orders are shipped from our U.S.-based fulfillment partners. Delivery time is typically 1–4 business days

🚚 Delivery Times

  • Standard U.S. delivery: 1–4 business days (processing + transit).

  • In rare cases (e.g., carrier delays, peak seasons), delivery may take up to 7 business days.

  • Custom-made items (e.g., with engraved or personalized names) require an additional 5–8 business days.

  • Items shipped from our international warehouse (e.g., in China) may take 8–10 business days for delivery. These cases will be clearly indicated on the product page or at checkout.

💵 Shipping Costs

  • FREE standard shipping is available on all U.S. orders over $99.90.

  • For orders under that amount, shipping costs will be calculated at checkout, based on weight and destination.

  • All product prices and shipping fees include applicable sales tax, where required by law.

✈️ Shipping Methods

We partner with reputable carriers such as USPS, UPS, and FedEx to ensure secure and timely delivery.
During checkout, you may choose from available shipping options, including expedited shipping (for an additional fee).

📬 Shipping Confirmation & Tracking

  • Once your order ships, you will receive a confirmation email with a tracking number and a direct link to follow the delivery status.

  • You can also contact our support team to assist with tracking or status updates.

🌍 International Shipping

We currently only ship within the United States. We apologize for any inconvenience and hope to expand internationally in the future.

🏠 Address Accuracy

Please verify that your shipping address is complete and accurate before placing your order.
TrueGifted is not responsible for delays or lost packages due to incorrect or incomplete addresses.
Orders shipped to an incorrect address will require the package to return to us before a refund or reshipment is processed.

❗ Delayed or Lost Shipments

If your package appears to be delayed or lost, please contact us as soon as possible at info@truegifted.com.
We’ll work with the carrier to resolve the issue and offer the best possible solution, which may include a replacement or refund, depending on the case.

📞 Contact Us

For any questions about your order or our shipping policy, feel free to reach out:
Email: info@truegifted.com
Business Address: 6175 NW 167th ST, Hialeah, FL 33015
Website: https://truegifted.com